Customer Services

Can't Find What You're Looking For?

While we do our best to have all of our products available for purchase on our website there may be times where you might require a specific product or a range of products you cannot find on our online store. If so we would be pleased to help with your query over the phone, answering any questions you may have about prices, stock and availability of products and brands that you are interested in. Call us on 0208 439 9079

What Are 'Supplementary Items'? 

You may have come across products which have supplementary items listed. These are items which we would normally recommend to complete a product. For example, if you are interested in purchasing a toilet pan we would have the suitable toilet seat and cistern fitting available to purchase as supplementary items. We hope this makes your shopping experience easier as purchasing bathroom products online can become a tricky task. If you are still not sure please be sure to give us a call and one of our trained expert staff will be more than happy to guide you through configuring and placing your order.

What Happens After I Place An Order?

Once you have placed your order our sales team will allocate stock of the items you have ordered and confirm preliminary delivery dates for your items. A confirmation of your order being successfully processed will be sent to you and we will contact you promptly to schedule a delivery time which is suitable for you.

Prefer To Order Over The Phone?

Our sales team are always at hand to answer any technical queries and to process orders via telephone. If you would prefer talking with one of our experienced sales staff at Indesign please contact us on 0208 439 9079. 

Terms and Conditions of Sale for Consumers Purchasing via The Website

Definitions

In these terms and conditions the following words have the following meanings:

“You" shall mean the person seeking to purchase the Goods from us

“We” and "Us"  shall mean Indesign Bathrooms Ltd whose registered office is 108-110 Sheen Road, Richmond, Greater London TW9 1UR, head office telephone number 0208 439 9079.

"The Goods" shall mean the products, articles or services to be sold by us.

1. Introduction

1.1 These terms and conditions shall govern your use of our website.

1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

1.3 If you register with our website, submit any material to our website or use any of our website’s services, we will ask you to expressly agree to these terms and conditions.

1.4 You must be at least [18] years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least [18] years of age.

1.5 Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our Privacy Policy. 

2. Intellectual Property Notice

2.1 The website is copyrighted to us, www.indesignbathrooms.com.

2.2 Subject to the express provisions of these terms and conditions:

(a)         We, together with our licencors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and

(b)         All the copyright and other intellectual property rights in our website and the material on our website are reserved.

3. License to use website

3.1 You may:

(a)         view pages from our website in a web browser;

(b)         download pages from our website for caching in a web browser;

(c)         print pages from our website;

(d)         use our website services by means of a web browser,

             subject to the other provisions of these terms and conditions.

3.2 Except as expressly permitted by Section 3.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.

3.3 You may only use our website for your own personal and business purposes, and you must not use our website for any other purposes.

3.4 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.

3.5 Unless you own or control the relevant rights in the material, you must not:

(a)         republish material from our website including republication on another website;

(b)         sell, rent or sub-license material from our website;

(c)         show any material from our website in public;

(d)         exploit material from our website for a commercial purpose; or

(e)         redistribute material from our website.

3.6 We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

4. Placing an order

4.1 The total cost of your order will be price of the Goods ordered including any and all of the delivery costs. These will be expressed at the time when the order is placed by you. All prices shown are inclusive of value added tax (VAT)

4.2 Your order is not accepted up until the goods are dispatched. Any correspondence via email or telephone is merely confirmation of the report that the request has been received. The payment confirmation does not serve to be an acceptance of the order.

4.3 We reserve the right to decline your order for any reason. To serve as an example of this, we may decline to accept an order from you if the Goods are not available from stock or if there has been a pricing error by us on the website. A valid contract is only formed between us and you when the Goods are dispatched to your delivery address.

4.4 We have the right to increase prices as the prices increased by the way of any statute, law or changes in the same.

5. Cancellation by a Buyer

5.1 If the order is cancelled before dispatch,

(a)         if the order is cancelled before the Goods have been dispatched by the manufacturer, then a full refund including the delivery charge would be credited to you.

(b)         if the order is cancelled after a period of 10 days, then a restocking fee of 25% of the total order value will be applied, delivery charges are fully refunded in this instance.

5.2 If the order is cancelled after confirmation and dispatch

(a)         if an order is cancelled after confirmation and dispatch within 10 days of receiving delivery a refund of the order value after applying a 25% restocking fee will be credited to you. The delivery fees would be non-refundable in this instance.

(b)         you are expected to make your own arrangements for the Goods to be delivered to our address (108-110 Sheen Road, Richmond, TW9 1UR), if you are seeking a return. It is important to note that any Goods that you are intending to return are at your own risk and expense, for this reason we strongly recommend taking appropriate care when returning Goods and making sure the Goods are correctly addressed, packaged and insured against any damage that could be incurred in transit. You are legally obliged to return the Goods to us within 14 days of you notifying us of cancellation.

5.4 Goods cannot be accepted for return after a period of 14 days has elapsed since the receipt of delivery.by You.

5.3 All funds will be credited to you within 7 – 10 working days once your cancellation has been approved by a member of the customer services department.

6. Condition of the Goods for Return

6.1 The Goods should be kept in their original condition and packaging, show no signs of attempted installation and be in a saleable condition. A refund will not be applied to Goods that show signs of attempted installation whether or not in original packaging. A refund will be applied after inspection with this process typically taking no longer than 5 working days from the receipt of the returned Goods. 

6.2 Before the item is returned, you should email us at returns@indesignbathrooms.com with the images of the item showing its current condition.

7. Manufacturing faults with the Goods

7.1 In the condition where there are manufacturing fault with the Goods, the buyer will receive a full refund including the delivery charges and no restocking fee will be applied.

7.2 The buyer must send the images to returns@indesignbathrooms.com and must attach pictures of the fault, and must also explain why/how the Goods are defected.

7.3 The request will be processed within 5 working days. We shall arrange for return of the Goods to us, and all of the pending funds will be refunded to the buyer in 7-10 working days. 

8. Acceptable use of website

8.1 You must not:

(a)         use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;

(b)         use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

(c)          use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

(d)          conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;

(e)          access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing; or

(g)         use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).

8.2 You must not use data collected from our website to contact individuals, companies or other persons or entities.

8.3 You must ensure that all the information you supply to us through our website, or in relation to our website, is [true, accurate, current, complete and non-misleading].

9. Image and Description of Goods

9.1 For the reasons beyond our control, the and the image of the product may differ and we accept no responsibility to that effect.

9.2 We take all reasonable care to ensure that all the information published is up to date; the information available on the website might change without any prior notice.

10. Terms of Payment

10.1 The payment for each item purchased on the website must be made via credit/debit card. Alternatively we accept payment over the phone.

10.2 Goods will not be dispatched unless all the invoices/bills/charges have been satisfied in full, including VAT, insurance and any other charge.

11. Delivery of Goods

11.1 Any delivery time given by us is merely an indication and it is not final. The delivery date/time might fluctuate due to reasons beyond our control. We accept no liability in respect of late deliveries, we advise not to book any installation work with plumbers or tradesman until the Goods have been received and checked for suitability and condition.

11.2 Goods are subject to availability and we do not guarantee for any other losses that you might incur in procuring the Goods. Delivery schedules are not guaranteed by us and any dates for the delivery of Goods are approximations. Buyers are always advised to book installation works after the Goods have been received and inspected for suitability. Therefore we shall not be liable for any costs incurred by you, your agents or any other third party due to an installation schedule agreed prior to receiving and inspecting the Goods.

11.3 We bear no liability whatsoever for any failure of performance or any delay in the performance of our obligations arising wholly or partly by factors beyond our control.

11.4 We shall be entitled to make deliveries in intervals or stages. Each interval delivery shall be a separate agreement to which all the provisions and conditions must apply.

11.5 A signature on any note by you and your agent shall serve to be proof and acceptance of delivery.

11.6 Risk of damage or loss of the Goods is transferred to you or your agents at the point of delivery and acceptance of delivery which includes Goods that have been requested to be left unsupervised at the required delivery address where you or your agents were unable to take delivery and sign for the Goods.

11.7 For deliveries using pallets, the Goods will be delivered as close as possible to your front door. If the Goods cannot be delivered directly to your front door for any reason i.e. if the delivery address is a flat on a raised floor the delivery of the pallet will be made as near to your property as possible.

12. Right for Refusal of Services

12.1 We have the right to refuse services at any time to anyone.

13. Transfer of content

13.1 You agree to understand that your content (excluding any payment information) can be transferred in an unencrypted form to various networks and it can involve

(a)         transmissions over various networks

(b)         changes to conform and adapt to the technical requirements.

13.2 Credit card information will ALWAYS be in an encrypted form while being sent to other networks

14. Registration and accounts

14.1 To be eligible for an individual account on our website under this Section 6, you must be at least 18 years of age and resident in the United Kingdom.

14.2 You may register for an account with our website by completing and submitting the account registration form on our website, and clicking on the verification link in the email that the website will send to you.

14.3 You must not allow any other person to use your account to access the website.

14.4 You must notify us in writing immediately if you become aware of any unauthorised use of your account.

14.5 You must not use any other person's account to access the website, unless you have that person's express permission to do so.

15. User login details

15.1 If you register for an account with our website, you will be asked to choose a user ID and password.

15.2 Your user ID must not be liable to mislead and must comply with the content rules set out in Section 8; you must not use your account or user ID for or in connection with the impersonation of any person.

15.3 You must keep your password confidential.

15.4 You must notify us in writing immediately if you become aware of any disclosure of your password.

15.5 You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.

16. Cancellation and suspension of account

16.1 We may:

(a)         suspend your account;

(b)         cancel your account ; and/or

(c)         edit your account details,

             at any time in our sole discretion without notice or explanation.

16.2 You may cancel your account on our website [using your account control panel on the website].

17. Your content: license

17.1 In these terms and conditions, "your content" means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website.

17.2 You grant to us a [worldwide, irrevocable, non-exclusive, royalty-free license] to [use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media] OR [reproduce, store and publish your content on and in relation to this website and any successor website] OR [reproduce, store and, with your specific consent, publish your content on and in relation to this website].

17.3 You grant to us the right to sub-license the rights licensed under Section 9.2.

17.4 You grant to us the right to bring an action for infringement of the rights licensed under Section 9.2.

17.5 You may edit your content to the extent permitted using the editing functionality made available on our website.

17.6 Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, un-publish or edit any or all of your content.

18. Your content: rules

18.1 You warrant and represent that your content will comply with these terms and conditions.

18.2 Your content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).

19. Limited warranties

19.1 We do not warrant or represent:

(a)         the completeness or accuracy of the information published on our website;

(b)         that the material on the website is up to date; or

(c)         that the website or any service on the website will remain available.

19.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.

19.3 To the maximum extent permitted by applicable law and subject to Section 12.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.

20. Limitations and exclusions of liability

20.1 Nothing in these terms and conditions will:

(a)         limit or exclude any liability for death or personal injury resulting from                            negligence;

(b)         limit or exclude any liability for fraud or fraudulent misrepresentation;

(c)         limit any liabilities in any way that is not permitted under applicable law; or

(d)         exclude any liabilities that may not be excluded under applicable law.

20.2 The limitations and exclusions of liability set out in Section 20 and elsewhere in these terms and conditions:

(a)         are subject to Section 20; and

(b)         govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

20.3 To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.

20.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

20.5 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

20.6 We will not be liable to you in respect of any loss or corruption of any data, database or software.

20.7 We will not be liable to you in respect of any special, indirect or consequential loss or damage.

20.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

21. Variation

21.1 We may revise these terms and conditions from time to time.

21.2 We will give you written notice of any revision of these terms and conditions, and the revised terms and conditions will apply to the use of our website from the date that we give you such notice; if you do not agree to the revised terms and conditions; you must stop using our website.

22. Severability

22.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

22.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

23. Third party rights

23.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

23.2 The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.

24. Entire agreement

24.1 Subject to Section 8, these terms and conditions, together with our privacy shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.

25. Law and jurisdiction

25.1 These terms and conditions shall be governed by and construed in accordance with English law.

25.2 Any disputes relating to these terms and conditions shall be subject to the exclusive OR non-exclusive jurisdiction of the courts of England.

At Indesign Bathrooms & Kitchens we recognise and appreciate the importance our customers place on privacy and the security of their personal information.  Our goal is to protect your personal information in every way that we can when we interact with you, whether it's on the phone, in our showroom, or on the internet. 

We think it is important for you to be informed of the policies, procedures, and security measures we have in place to safeguard your personal and confidential information. With that in mind, we have developed this policy to help you to understand the steps we take to protect your personal information when you utilise our internet services.   

We may utilise the services of third party providers to assist us in providing online services, such as website hosting. These third party providers are referred to within this policy as service providers. 

Information Collected on the Internet                                                                 

General Information. Service providers hosting our website collect general non-personally identifiable information on all website visitors. This information is collected on our behalf simply for administrative, statistical, and security purposes so that we may provide online services to you.  This Institution and/or its service provider(s) may use cookies to collect some of this general information which includes:  

• The Internet address (referral site) which brought you to our web site;
• The date and time you access our site;
• The name and version of your web browser;
• The Internet service provider you used when you accessed our site;
• Your Internet Protocol (IP) address; and
• The pages visited in our website.

Registration.  Website visitors are not required to register in order to utilize certain features of our website. The registration process allowed user to access other features of the website including but not limited to as viewing the listings put up by manufacturers, placing an order. During the registration, we collect the following information

• First and the Last name
• Email address
• Billing address
• Any other information relevant for commencement of business.

Other information:  We may collect additional information if website visitors knowingly and willingly provide that information to us, such as when you send us an email. If you provide us information, it is only used internally and in furtherance of the purpose for which it was provided

Internet Protocol (IP) Addresses

An IP address is a number that's automatically assigned to your computer whenever you're on the Internet.  Web servers, the computers that "serve up" web pages, automatically identify your computer by its IP address.  When collecting information for us, our service provider does not link IP addresses to anything personally identifiable; however, this institution and our service providers may use IP addresses to audit the use of our site. We can and will use IP addresses to identify a user when necessary for security purposes. 

What is a Cookie?

A cookie is a very small text file sent by a web server and stored on your hard drive, your computer’s memory, or in your browser so that it can be read back later.  Cookies are a basic way for a server to identify the computer you happen to be using at the time. Cookies are used for many things from personalizing start up pages to facilitating online purchases.  Cookies help sites recognize return visitors and they perform a very important function in secure Internet banking. 

Our service provider uses cookies simply to facilitate the customization and personalization of our website. For your security, our service provider does not store any personally identifiable information in cookies which are further described below. 

Website Cookies:

When you register on our website and select the “Remember Me” checkbox, our service provider sends a cookie to your hard drive, which enables you to customize the website and bypass the login process each time you revisit. These cookies are retained on your computer until you either delete them or click on the logout link within the website. These cookies only contain a unique user identification number and do not contain or collect any personally identifiable information.

When registered users login to the website, our service provider may also send cookies called  "per-session" cookies or "server-side" cookies. These cookies reside in the browser and are only used to monitor the session by a unique identification number. These cookies are used for security purposes and you must allow your browser to accept these cookies in order to use the website. These cookies are destroyed after eight hours. 

When you click on advertisements in our website or advertisements on linked 3rd party web sites, you may receive another cookie.  You do not have to accept these cookies to visit the website.

Use of Information Collected

• In order to provide online services, such as our customizable website, we must share all customer information collected over the Internet with our service provider(s). We have a confidentiality agreement with our service provider(s) to protect your personal information to the same extent that we must do.

• We do not sell any of your personal information.

• We will not disclose any medical information that you provide to us, unless you specifically authorize its disclosure.

• We may disclose aggregate (not personally identifiable) customer information that we collect on our website to service providers, companies, and/or financial institutions that perform marketing and research services on our behalf and with whom we have joint marketing. Our contracts require these service providers, companies and/or financial institutions to protect the confidentiality of your personal information to the same extent that we must do.

Email Policies

When you register on our website, we will use your email address to send you a welcome letter.

If you send us an email, please do not include any non-public personal or sensitive information as email messages may not be secure and/or confidential.

External 3rd Party Links 

Our website may include numerous links to other 3rd party sites.  These links to external third parties are offered as a courtesy and a convenience to our customers.  When you visit these sites, you will leave our website and will be redirected to another site.

This Institution does not control linked 3rd party sites.  We are not an agent for these third parties nor do we endorse or guarantee their products.  We make no representation or warranty regarding the accuracy of the information contained in the linked sites.  We suggest that you always verify information obtained from linked websites before acting upon this information. Also, please be aware that the security and privacy policies on these sites may be different from our policies, so please read third party privacy and security policies closely. 

While using our website, you may still see our logo when visiting other 3^rd party sites.  A technique called “Framing” allows us to display our logo and look and feel while allowing you to browse another site at the same time. It’s important to note that while you may still see our logo and frame, any information you provide to a 3^rd party is not covered by our privacy or security policies. 

If you have questions or concerns about the privacy policies and practices of linked third parties, please review their websites and contact them directly. This privacy policy applies solely to information collected by this Institution.  

Public Spaces, bulletin boards, etc

Any information that customers disclose in a public space, including on any bulletin board, chat room or any site [Business name] may host for you, is available to anyone else who visits that space. [Business name] cannot safeguard any information you disclose there.

Security

This Institution and its service providers have developed strict policies and procedures to safeguard your personal information. We restrict employee access to your sensitive personal information to a "need to know" basis. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your non-public personal information. We educate our employees about the importance of confidentiality and customer privacy.  We take appropriate disciplinary measures to enforce employee privacy responsibilities.

Legal Compliances

We reserve the right to disclose information about customers where required in good faith, to do so by law or to exercise our legal rights or defend ourselves against legal claims.

We further reserve the right to share information with law enforcement to investigate or prevent illegal activities being committed over our network.

We reserve our rights to disclose your personal information where you have given us explicit legal written consent to do so.

We reserve the right to monitor user and network traffic for site security purposes and prevent any unauthorized attempts to tamper with our site or cause damage to our property.

We reserve the right to make changes to this privacy policy or update it. Where a major change is made, customers will be informed by e-mail notification or through a notice on our website. Customers and site visitors bear the responsibility to ensure that they have read the changes or updates as the case may be.

Privacy of Children

We respect the privacy of children.  We do not knowingly collect names, emails addresses, or any other personally identifiable information from children.  We do not knowingly market to children on our website.

Our website may include linked 3^rd party sites that would be of interest to children.  We are not responsible for the privacy and security practices of these sites.  Parents should review the privacy policies of these sites closely before allowing children to visit these sites and provide any personally identifiable information.  

Copyright infringement

All and any data that is published on the website cannot be used for any commercial purposes. The customers are allowed to do the following

1. Using the data only for personal use (downloading pictures etc.).
2. Non- personal usage of all the content on the website is prohibited.

No content published on the website can be published unless the permission is given in written by the website and/or by the manufacturer, except the provisions mentioned above.

Governing law

This privacy policy and all the transactions taking place on the website are subject to the laws of the United Kingdom and the European Union. The terms of the Privacy Policy will be dictated in accordance with the Data Privacy Act 1988.

Privacy Updates

New product releases may require changes to our Privacy Policy.  The effective date of our policy will always be clearly displayed. If we make any changes regarding the use or disclosure of your personal information, we will provide you prior notice and the opportunity to opt-out of such disclosure if required by law. 

Questions

If you have any questions about our privacy policy or concerns about our privacy practices, please contact us at Indesign bathrooms ltd, 108-110 Sheen Road, Richmond, Greater London TW9 1UR, by telephone at 0208 439 9079, or by email at sales@indesignbathrooms.com .

We promise to match any quote from a competitor on a ‘like-for-like’ basis.

What Does ‘like-for-like’ Mean?

Identical products and specifications i.e. brand, finish, dimensions

The product should match the delivery terms we offer with respect to delivery time-scales and any charges that are applicable.

This price promise does not extend to ex-display or special purchase offers that may be offered by our competitors.

Qualifying For a Price Match:

You will need a quote from a UK competitor dated within 3 months of the request.

Indesign Bathrooms & Kitchens focuses on delivering a high level of specialist expertise and services to each of our clients prior to any purchase. Our online competitors however only offer a ‘supply-only’ service. We therefore reserve the right to match online prices at our discretion.

We place great importance on your purchase and the overall experience you have at Indesign Bathrooms & Kitchens, we love what we do and promise to reflect this in all our work with our clients.