Customer Services

Can't Find What You're Looking For?

While we do our best to have all of our products available for purchase on our website there may be times where you might require a specific product or a range of products you cannot find on our online store. If so we would be pleased to help with your query over the phone, answering any questions you may have about prices, stock and availability of products and brands that you are interested in. Call us on 0208 439 9079

What Are 'Supplementary Items'? 

You may have come across products which have supplementary items listed. These are items which we would normally recommend to complete a product. For example, if you are interested in purchasing a toilet pan we would have the suitable toilet seat and cistern fitting available to purchase as supplementary items. We hope this makes your shopping experience easier as purchasing bathroom products online can become a tricky task. If you are still not sure please be sure to give us a call and one of our trained expert staff will be more than happy to guide you through configuring and placing your order.

What Happens After I Place An Order?

Once you have placed your order our sales team will allocate stock of the items you have ordered and confirm preliminary delivery dates for your items. A confirmation of your order being successfully processed will be sent to you and we will contact you promptly to schedule a delivery time which is suitable for you.

Prefer To Order Over The Phone?

Our sales team are always at hand to answer any technical queries and to process orders via telephone. If you would prefer talking with one of our experienced sales staff at Indesign please contact us on 0208 439 9079. 

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